Air Traffic - Quality of Services Feedback

Air Traffic - Quality of Services Feedback

All the Air Traffic personnel that worked at EAA AirVenture Oshkosh take great pride in the services they provided to you, the flying public. We want the flights to and from this major event to be both safe and efficient.

We do recognize, though, that there are instances when we do not always provide the services you expect or want. This questionnaire is an opportunity for you - our customers - to tell us what you like or don't like about the Air Traffic services provided by Oshkosh and Fond du Lac Towers during EAA AirVenture Oshkosh. Your comments and suggestions will assist us in improving the quality of our services at future AirVenture events.

Thank you for taking the time to complete this questionnaire.

Wanda Adelman
Air Traffic Manager
Oshkosh and Fond du Lac Towers - Lake District

Contact Information: (optional)
(If you require a reply, please  be sure to include your email)

First Name:
Last Name:
Zip Code:
1. How many times have you flown into either OSH or FLD for this event?

First time
Several times
Many times

2. How did you find the ATIS broadcast at OSH / FLD:

Useful and easy to understand
Too fast and/or hard to understand
Way too long

3. Were the arrival runway paths in the NOTAM helpful to you in understanding the routes and runways in use?

Very helpful
Somewhat helpful
Not helpful at all

4. How did you find your flight experience passing FISK?

Efficient and orderly
Hectic but controlled
Inefficient and out of control

5. How was your VFR arrival into OSH after passing FISK?

Smooth and safe
Hectic but controlled
Scary and unsafe

6. How do you like being identified only by color / type?

No problem at all – just need to concentrate and keep scanning
It’s OK I guess – just seems confusing at times if the call was for me.
Don’t like it at all – seems unsafe.

7. When leaving OSH, how was your departure experience:

Very efficient – no delays
Confusing and frustrating
Inefficient – we were delayed

8. If you flew IFR either to/from this event, how did you find the reservation slot process?

Easy to use and helpful
Somewhat confusing and frustrating
Don't like the process - experienced delays anyway

9. Overall, how would you rate the quality of Air Traffic services you encountered at this event?

Excellent - both safe and efficient
Marginal - sometimes seemed a little out of control
Poor - Just too many airplanes that are too close together

10. Did you find this "Understanding ATC" web site useful in for your flight to AirVenture?

Very useful
Somewhat useful
Not useful at all

Please feel free to use the comment box below to elaborate on any specific issues.